Submit your service requests, check status of tickets, and learn more about office equipment offered by ICC Business Products! Your secure login to the ICC Service webpage allows you to instantly view all of your service ticket history with ICC.
ICC Business Products
3164 N Shadeland Ave.
Indianapolis, IN 46226
Hours: Monday - Friday 8:00am to 5:00pm
You can also submit a request or send us an email at firstname.lastname@example.org. Current Satisfaction Rating -
Service Manager June 17, 2013 • Knowledge Base / Tips & Tricks
Determine the SMTP information for your Office 365 account
1. Login to Office 365 with Admin credentials
2. Select Home
3. Select Options under Outlook
4. Select Settings for POP, IMAP, and SMTP access...
5. Record the SMTP Settings for your account
Setup the MFP with your Office 365 account
1. Open the Command Center RX
2. Login as Admin
3. Advanced Tab > SMTP General
a. SMTP Port Number: 587
b. SMTP Server Name: pod#####.outlook.com Note: Enter your Server Name from above
c. Authentication: On
d. Authenticate As: Other
e. User Name and Password: Office 365 User Name and Password
f. SMTP Security: STARTTLS
4. E-Mail Settings
a. Sender Address: Should be the same as the Login User Name in SMTP General
5. Click Submit
Service Manager January 24, 2013 • Knowledge Base / Tips & Tricks
More and more, clients are utilizing the cloud for their email service. Gmail, GoDaddy, Yahoo and others are hosting email services for clients and those clients require scan to email just like anyone else. However, the setup for these systems is not always as simple as a standard locally hosted email system. Here are the steps we've found to work when it comes to scanning to Gmail from the Xerox WorkCentre 5700 series monochrome MFP's.
Service Manager November 15, 2012 • 4 • Announcements
This solution allows users to release print jobs at any device in the organization without the risk of sensitive information falling into the wrong hands! In addition, the reporting out of PaperCut allows for the highest level of management of your devices and the associated expense of printing, copying, scanning and faxing.
Contact ICCSERVICE@ICCBPI.COM to learn more about this solution and other products available from ICC Business Products!
Service Manager October 11, 2012 • Announcements
Without question, Office Depot is a strong competitor in the general office supply arena. With billions of dollars spent annually on advertising this member of the Big Three office supply providers in the US is sure seeing their fair share of problems lately. From enormous drops in their stock price to countless legal problems due to alleged overcharging on huge contracts it is not surprising to see that yet another large contract is in jeopardy. This is a sample from a news article for Maricopa County in Arizona which is claiming that Office Depot has overcharged them by $5 Million on their office supply contract!