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Submit your service requests, check status of tickets, and learn more about office equipment offered by ICC Business Products! Your secure login to the ICC Service webpage allows you to instantly view all of your service ticket history with ICC.

ICC Business Products
3164 N Shadeland Ave.
Indianapolis, IN 46226
(317) 547-9621
Hours: Monday - Friday 8:00am to 5:00pm
Website: www.iccbusinessproducts.com

You can also submit a request or send us an email at iccservice@iccbpi.com. Current Satisfaction Rating -

 

ICC Business Products

Service Manager June 17, 2013 Knowledge Base / Tips & Tricks

Determine the SMTP information for your Office 365 account


1. Login to Office 365 with Admin credentials
2. Select Home
3. Select Options under Outlook

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4. Select Settings for POP, IMAP, and SMTP access...

 

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5. Record the SMTP Settings for your account

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Setup the MFP with your Office 365 account


1. Open the Command Center RX
2. Login as Admin
3. Advanced Tab > SMTP General
a. SMTP Port Number: 587
b. SMTP Server Name: pod#####.outlook.com Note: Enter your Server Name from above
c. Authentication: On
d. Authenticate As: Other
e. User Name and Password: Office 365 User Name and Password
f. SMTP Security: STARTTLS

 

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4. E-Mail Settings
a. Sender Address: Should be the same as the Login User Name in SMTP General

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5. Click Submit
6. Test

 

 

 

Service Manager January 24, 2013 Knowledge Base / Tips & Tricks

More and more, clients are utilizing the cloud for their email service. Gmail, GoDaddy, Yahoo and others are hosting email services for clients and those clients require scan to email just like anyone else. However, the setup for these systems is not always as simple as a standard locally hosted email system. Here are the steps we've found to work when it comes to scanning to Gmail from the Xerox WorkCentre 5700 series monochrome MFP's. 

 

  1. The absolute latest level of firmware is required. At the time of this writing, we had to use level 061.132.222.35200 to get scan to Gmail to work. 
  2. There's a slight difference in set up between a PAID Gmail account and a FREE Gmail account. This set of instructions is for a PAID Gmail account.
  3. For Scan to email we must set up SMTP. Specify the SMTP server manually and set it to "smtp.gmail.com" using Port 465. See picture "email 1" attached to this post.
  4. For the email address of the MFP you can enter whatever you desire. In our instance we used "copier@iccbpi.com". 
  5. Next we need to configure SMTP Authentication. Set both options on that tab to "SYSTEM" and enter a verified username and password. See picture "email 2" attached to this post.
  6. Next we must set the Connection Encryption method. On that tab, select SSL/TLS and save the setting. See "email 3" picture attached to this post. 
  7. Before we test the setup, make sure the Email setup has been configured with a default From address. That can be set up menu on the left hand side under SERVICES - EMAIL - DEFAULTS. See picture "email 4" attached to this post. 
  8. Once all of this has been set, we should be able to test the configuration. Go back under SMTP set up and enter an email address to test. See "email 5" and "email 6" pictures attached to this post. 


That should be it! If any errors come up when you test the configuration, you'll need to double check all username's and passwords. The username and password entered under the Authentication settings must be correct or none of this will work. 

Hope this helps! 

Service Manager November 15, 2012 4 Announcements

The cutting edge of secure printing and management of documents costs is here! Talk to ICC Business Products to learn more about using our solution from PaperCut to monitor your print fleet and provide a secure print environment for everyone in the office. Not only that, but with the latest version of PaperCut embedded into a Xerox, Kyocera Copystar or HP device from ICC, you can now release your secure print jobs via any smart phone or tablet.

This solution allows users to release print jobs at any device in the organization without the risk of sensitive information falling into the wrong hands! In addition,  the reporting out of PaperCut allows for the highest level of management of your devices and the associated expense of printing, copying, scanning and faxing. 

 

 

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Contact ICCSERVICE@ICCBPI.COM to learn more about this solution and other products available from ICC Business Products!

Service Manager October 11, 2012 Announcements

Without question, Office Depot is a strong competitor in the general office supply arena. With billions of dollars spent annually on advertising this member of the Big Three office supply providers in the US is sure seeing their fair share of problems lately. From enormous drops in their stock price to countless legal problems due to alleged overcharging on huge contracts it is not surprising to see that yet another large contract is in jeopardy. This is a sample from a news article for Maricopa County in Arizona which is claiming that Office Depot has overcharged them by $5 Million on their office supply contract!

 

http://www.facebook.com/photo.php?fbid=475748072465769&set=a.205022902871622.52569.143388225701757&type=1&theater

 

Service Manager October 04, 2012 Announcements

ICC would like to say THANK YOU to another member of our service team!

 

MIKE DAEGER has been with ICC for TWO YEARS today! Mike is extremely knowledgeable and works hard to bring a high level of service and support to our clients. 

 

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While Mike is a wonderful tech, he's also very good at staying out of pictures! This was my best attempt at a picture to share....Thanks again Mike!